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The Cancellation Policy of APJ Tours & Travel Company is designed to provide complete transparency and clarity to customers who may need to cancel their travel plans. Travel arrangements often involve multiple vendors such as airlines, hotels, and local service providers, which is why cancellation terms are influenced by third-party policies as well. At APJ Tours & Travel Company, we aim to ensure a fair balance between customer flexibility and operational commitments.
Refund eligibility depends on the timing of cancellation, the type of booking, and the payment status. Customers are advised to carefully review all booking details before confirming their trip to avoid unexpected deductions.
At APJ Tours & Travel Company, refund processing is handled with utmost care, but it is important to understand that refunds depend heavily on when suppliers release funds. Once a cancellation request is approved, the refund process begins after deducting applicable cancellation charges.
Typically, refunds are processed within 30 to 60 working days, but in some cases, it may take longer due to airline or hotel processing timelines. Additionally, international bookings may experience fluctuations in refund value due to foreign exchange rate variations.
The flight cancellation policy is governed primarily by airline rules. Flights marked as non-refundable will not be eligible for any refund, while refundable tickets will be processed as per airline guidelines.
Customers are also responsible for ensuring valid travel documents, including passport validity and visa compliance. Missing a flight due to late arrival or personal reasons will not qualify for any refund.
The hotel cancellation policy depends on the type of booking selected. Some bookings are non-refundable, while others allow partial or full refunds within a specific time frame.
Any changes made during the trip, such as switching hotels or upgrading rooms, will incur additional charges.
This policy applies to all sightseeing tours and experiences. Many activities are booked in advance and may be non-refundable.
APJ acts only as a facilitator for visa processing. Visa approval depends entirely on the embassy. Visa fees are non-refundable.
Transfer services are arranged through third-party providers and are subject to their terms.
Customers are strongly encouraged to read all booking terms carefully before confirming their trip.
The Cancellation Policy of APJ Tours & Travel Company is structured to protect both customers and service providers while maintaining full transparency. Understanding these terms will help you make informed travel decisions and avoid unexpected costs.