Real Support
Real stories of how APJ Tours & Travels stood by clients when unexpected situations disrupted their journeys.
Travel is easy when everything goes according to plan. But real travel doesn’t always work that way.
That’s when having a travel partner makes a difference.
At APJ Tours & Travels, our responsibility doesn’t end when we issue your tickets or send your itinerary. When something unexpected happens, our team steps in, coordinates with airlines, hotels and local partners, and works towards finding the best possible solution.
Sometimes, travel has to take a back seat to family.
When the father of one of our passengers passed away just before their Dubai trip, the family had to postpone their journey.
Our team coordinated with the airline to request a change of travel dates, worked with the land-services provider to reschedule the arrangements, and followed up with the hotel to accommodate the revised dates.
It took nearly 15 days of continuous coordination and follow-ups to get everything aligned.
In the end, the family was able to postpone their trip without additional charges.
Unexpected international disruptions can turn a normal holiday into a complicated situation very quickly.
During the Gulf War, one of our clients found themselves stuck in Europe with their original travel plans disrupted.
Our team helped identify an alternative flight that did not route through Gulf countries, reducing exposure to the disruption, and coordinated the arrangements needed to continue the journey.
A honeymoon is supposed to be one of the most memorable journeys of your life.
When a European visa was delayed close to the travel date, a carefully planned honeymoon suddenly became a logistical challenge.
Our team:
The flight was chosen to avoid routing through Gulf countries, helping reduce further uncertainty.
When a Honeymoon Couple's Luggage Was Left Behind in Rome
When they arrived at their destination, their luggage didn’t.
The bags had been left behind in Rome by the airline.
Our team helped the couple understand the baggage recovery process, coordinated with the airline, and assisted in getting the luggage delivered to their address.
We also helped them understand and pursue their compensation claim with the airline for the baggage disruption.
When the father in a family of six tested positive for COVID, their Dubai travel plans had to be cancelled.
Under the applicable airline conditions, the family was not ordinarily entitled to a straightforward refund.
Our team made repeated efforts with the airline, including visiting the airline office personally and explaining the family’s circumstances.
After considerable follow-up, we were able to secure flight vouchers for future travel for the family.
Our client was travelling from Amsterdam to London when their train was cancelled due to disruption in the English Channel.
The objective was to reach London the same day.
Our team explored alternative flights. When suitable availability wasn't found, we arranged a train to the closest practical city with suitable flight connectivity, followed by a flight to London.
Shubham, a specially abled passenger, was travelling from Amsterdam to Malta when the airline changed the departure gate at the last moment.
He was present at the airport, but the sudden gate change resulted in him missing the flight.
Our team immediately contacted the airline and explained the circumstances.
Since the missed flight was connected to a last-minute gate change, we requested the airline to consider an alternative.
After discussions with the airline, an alternative arrangement was made to help the passenger continue his journey.
These situations are very different:
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